Privacy policy

LT International ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LT International is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase or other transaction using the Services, interact with our Cellular Protocol Advisor, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

SECTION 1 - PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact Details: Your name, residential address, billing address, shipping address, phone number, and email address.
• Financial Information: Credit card, debit card, financial account numbers, transaction details, form of payment, payment confirmation, and other secure billing details.
• Account Credentials: Your username, password, security questions, and saved account preferences/settings.
• Transaction Information: The items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
• Advisor & Cellular Data: Self-reported biological data inputted into our Cellular Protocol Advisor tool, including metabolic goals, biological age bracket, and fasting sugar ranges.
• Device Information: IP address, device type, browser type, network connection, and other unique device identifiers.
• Usage Information: Log data regarding how and when you navigate, interact with, or browse our website.

SECTION 2 - PERSONAL INFORMATION SOURCES

We collect your personal information from the following sources:

• Directly From You: When you create an account, place an order, submit details to the Cellular Advisor, or contact support.
• Automatically Through the Services: When you navigate our pages, collected via cookies, web beacons, and similar tracking technologies.
• From Service Providers & Partners: Trusted third parties (such as Shopify, analytics platforms, and payment processors) who collect or process data on our behalf.

SECTION 3 - HOW WE GET YOUR CONSENT

Implied Consent

When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific transaction and purpose only.

Expressed Consent

If we ask for your personal information for a secondary reason, like email marketing, wellness tracking updates, or promotional campaigns, we will either ask you directly for your expressed consent, or provide you with an immediate opportunity to decline (opt-out).

Withdrawing Your Consent

If you change your mind after opting in, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information at any time. You can exercise this choice by clicking "unsubscribe" in our communications, or by contacting us directly at admin@lt.international.

SECTION 4 - HOW WE USE YOUR PERSONAL INFORMATION

Depending on your interactions, we use personal information to:

• Provide, Fulfill, and Improve the Services: Process transactions, manage your customer account, fulfill and ship orders, handle returns/exchanges, customize recommendations, and power the Cellular Protocol Advisor.
• Marketing and Advertising: Send promotional updates (via email or SMS) and present tailored online ads based on items you have viewed or added to your cart.
• Security and Fraud Prevention: Protect our store, authenticate accounts, verify payments, and investigate or act against suspicious, fraudulent, or malicious activity.
• Communications: Provide customer support, respond to inquiries, and maintain our business relationship with you.
• Legal & Compliance: Comply with local and international laws, respond to legal processes, and enforce our terms and policies.

SECTION 5 - RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s secure data storage, databases, and the general Shopify application on secure servers behind robust firewalls.

Payment

If you choose a direct payment gateway to complete your purchase, Shopify stores and encrypts your credit card data using the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase. Once the transaction is finalized, your purchase transaction details are deleted.

All direct payment gateways adhere to the standards managed by the PCI Security Standards Council (a joint effort of brands like Visa, Mastercard, American Express, and Discover). PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 6 - THIRD-PARTY SERVICES & LINKS

In general, the third-party providers we utilize (such as delivery couriers and payment gateways) will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, certain third-party processors have their own privacy notices. We recommend that you read their privacy statements to understand how your personal information will be handled. Be aware that some providers may be located in or have facilities in a different jurisdiction than you or us. If you proceed with a transaction involving a third-party processor, your data may become subject to the laws of the jurisdiction where that provider's facilities are located.

The Services may provide links to external websites. If you click on links that direct you away from our store, we are not responsible for the privacy practices of those sites and encourage you to read their respective privacy statements.

SECTION 7 - COOKIES

We use cookies to power your shopping experience and analyze site traffic. You can choose to opt-out of cookies through your browser settings. Below are the key cookies we use:

Cookie Name	Purpose	Duration / Type
_session_id	Allows Shopify to store information about your session (referrer, landing page, etc).	Sessional
_shopify_visit	Used by our website provider's stats tracker to record the number of visits.	Persistent for 30 minutes
_shopify_uniq	Counts the number of visits to our store by a single customer.	Expires at midnight
cart	Stores information about the contents and products in your cart.	Persistent for 2 weeks
_secure_session_id	Secures customer checkout and session navigation.	Sessional
storefront_digest	Used to determine page access if the online store requires a password.	Indefinite

SECTION 8 - SECURITY AND RETENTION OF YOUR INFORMATION

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Credit card details are encrypted using Secure Socket Layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We retain your personal information only as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our contracts.

SECTION 9 - CHILDREN'S DATA & AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given consent to allow your minor dependents to use this site.

The Services are not intended for use by children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us to request its deletion.

SECTION 10 - YOUR RIGHTS AND CHOICES (PDPA COMPLIANCE)

Depending on where you live (such as Malaysia, governed under the Personal Data Protection Act 2010 - PDPA), you may have the following rights:

• Right to Access / Know: Request details and a copy of the personal information we hold about you.
• Right to Correct / Amend: Request correction of inaccurate, outdated, or incomplete data.
• Right to Delete / Erasure: Request deletion of your personal data under certain conditions.
• International Transfers: Your data may be transferred and processed outside of your home country. If we transfer your personal information out of the UK or EEA, we rely on recognized transfer mechanisms like the Standard Contractual Clauses (SCCs).